Support

We reply within 2 business days.

Contact

Email: hello@nexumaicore.com
For privacy / GDPR / LGPD requests (access, correction, or deletion of your data) please put "Privacy request" in the subject.

Common issues

Recording does not start / "You do not have access"

The free anonymous trial is limited per device. Create a free account to start the Pro trial, or check the "Cloud" panel in the popup to see your current quota. If the problem persists, reload the extension (chrome://extensions → reload) and try again.

Where are my recordings?

Recordings are saved in your browser's local storage (IndexedDB) and appear in "Recordings" in the popup. Anonymous cloud videos are kept 24 hours. Cleared browser data for the extension removes local recordings permanently — keep exports if you need them.

Billing / Paddle

Subscriptions are handled by Paddle (Merchant of Record). For invoices, receipts or cancellations, use the Paddle link included in your payment emails, or contact us and we will route you.

Camera or microphone not listed

Open the popup → Devices → enable Camera/Microphone, refresh the capture window, and grant the permission in Chrome when prompted. On the "Screen / Window" modes, camera and mic are requested inside the capture page.

Legal

See our Privacy Policy and Terms of Service. Provider: NexumAI Core.